Frequently Asked Questions

Everything you need to know about renting with SmoothRide in Nicosia.

Booking & Payment

How do I book a car?
Pick your dates and a vehicle on our website, add any extras, and pay a 30% deposit online to confirm. You pay the remaining balance when you collect the car.
What payment methods do you accept?
Online we accept Visa, Mastercard and Apple/Google Pay through Viva Wallet (secure payment). The balance at pickup can be paid by card or cash. All prices are in euros and include 19% Cyprus VAT.
How much do I pay upfront?
A 30% deposit is charged online when you book, to confirm your car. The remaining 70% is due when you pick the car up.
Can I cancel or change my booking?
Cancel 48 hours or more before pickup and your deposit is fully refunded. Within 48 hours the 30% deposit is non-refundable, and no-shows forfeit the deposit. Date changes and upgrades are subject to availability — contact us and we will help.

Pickup, Return & Location

Where do I pick up and return the car?
At our Nicosia office: Aglantzias 81, Aglantzia 2112. Every pickup and return happens at the office — we do not deliver to other cities, hotels, or airports.
What are your opening hours?
Monday to Friday 09:00–17:00, Saturday 09:00–13:00, and we are closed on Sunday.
Can I collect or return outside opening hours?
Yes, by arrangement — an out-of-hours surcharge of €35 applies per pickup or return. Same-day out-of-hours pickups cannot be booked online.
Do you offer airport pickup or delivery?
No. We are an office-pickup rental in Nicosia, about 45 minutes from Larnaca Airport. We do not deliver cars or meet customers at the airport.
What should I bring to pick up the car?
Your valid driving licence, your passport or national ID, and the payment card used for the booking.

Drivers & Requirements

What is the minimum age to rent?
You must be at least 21 years old. Drivers aged 21–24 pay a young-driver surcharge (see below).
What licence do I need?
A full, valid driving licence held for at least 2 years. International licences are accepted when accompanied by a valid passport or national ID.
Is there a young-driver fee?
Yes. Drivers under 25 pay €5 per day, capped at a maximum of €45 for the whole rental.
Can I add an additional driver?
Yes — an additional driver costs €10 (one-time), up to a maximum of 2 authorised drivers per rental. They must bring a valid licence to the office.

Insurance & Deposit

Is insurance included?
Yes. Every rental includes Basic Protection (third-party liability) at no extra charge. Basic Protection carries a €400 refundable security deposit and a damage excess of €1,071.
Can I reduce my excess and deposit?
Yes — add Smart Protection (€13/day) at checkout: no security deposit and zero damage excess, covering minor accidental damage such as light scratches, scuffs, small dents and paint chips.
When is my security deposit returned?
The refundable deposit is released within 7 business days of returning the vehicle in undamaged condition.
What happens if the car is damaged?
A pre-rental inspection is signed at pickup. Report any incident to us within 24 hours; for accidents involving others, do not admit liability and call us on +357 96 000 420. Your liability is limited to the excess for the protection you selected.

Fuel & Mileage

What is the fuel policy?
Full-to-full: the car is provided with a full tank and must be returned full. If returned with less, you are charged the refuelling cost at pump price plus a €15 service fee.
Is mileage unlimited?
Yes — all rentals include unlimited mileage within the Republic of Cyprus.

During Your Rental

What if I return the car late?
A rental is a 24-hour calendar day. Returning more than one hour past your agreed time may be charged as an additional day. If you are running behind, just let us know.
Can I take the car to the north of Cyprus?
Vehicles may be driven within the Republic of Cyprus. Crossing into the northern part of the island requires our prior written consent.
Can I smoke in the car or bring pets?
Smoking is not allowed in any vehicle (a €150 cleaning fee applies). Pets are allowed only in designated vehicles and must travel in a suitable carrier.
Who pays for traffic fines?
The driver is responsible for any traffic fines incurred during the rental. (There are no road tolls in Cyprus.)

Still have a question? We're happy to help.

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